Dissertation proposal
Wednesday, September 2, 2020
Place like home Essay Example for Free
Spot like home Essay They state that there is no spot like home. I can't help but concur. Straightforwardness and deferentialness towards others are the key attributes that I trust I have procured in my home. In spite of the fact that now in my life I have been living long enough in the United States for it not to be outside for me, I know somewhere inside my heart my house is still with Tibet. My folks have assembled a home that is friendly, comfortable, and has confidence. We moved here in the United State when I was three years of age, yet to me it didn't appear as though I moved away from my homeland. My folks made it a point that I despite everything create and have Tibetan qualities that will make me more grounded and impervious to undesirable encounters. My folks instructed me that despite the fact that life is a struggle, as they were outsiders attempting to adjust the American lifestyle, they will get by on the off chance that they have the help of family. They continued nothing from me. I learned of their difficulties and I kept these encounters with me. I needed to figure out how to adjust to the new condition myself and with my parentââ¬â¢s encounters as my guide. Perceiving how my folks prospered in demonstrate hatred for and in spite of the difficulties they confronted ordinary caused me to accept that nothing is inconceivable with confidence and assurance. Much the same as my folks, I am resolved to be fruitful and to conquer any deterrents that I face. I kept the strict side of me since it has been one of my columns since the time days of yore. Confidence has propped me up and this is another of the most important exercise that I gained from my family, I realize that my contemplations and my convictions are considerably more preservationist than others, however this I don't lament. It is with these attributes that I figured out how to regard different peopleââ¬â¢s convictions and I figured out how to comprehend this as well. Similarly that they regard me and my own religion I additionally regard theirs. These I gained from my parentââ¬â¢s humble ways. Never did I get notification from them any objections about our ethnicity or about how hard they functioned. Just do I find out about their prosperity and their assurance to give me a delightful life. A basic yet satisfying and excellent life is the thing that I got from them. The condition that my family made for me showed me everything that I had to know to make due nowadays. I accept that one doesn't need to be available in the nation where the person in question was naturally introduced to carry on qualities and attributes local to them. I consider that even within the sight of an outside land with remote individuals, key qualities can in any case saved through the direction and backing of family, most particularly the guardians. I have figured out how to associate with my school friends and I figured out how to regard our disparities and understood that itââ¬â¢s okay to appear as something else. The United States is where uniqueness oversees the most and is something that the vast majority are not hesitant to appear. My experience is something that I accept can't be instructed in the school and is a long lasting encounter that I might want to show my kids in the years to come. This is something that they can gain from and join in their every day lives.
Saturday, August 22, 2020
Richard Williams, III Essays (1762 words) - Personality, Psychology
Richard Williams, III Dr. Bryan Corbin Arrangement 1301 Walk 3, 2017 ENFJ-A Myers-Briggs Type Indicator All individuals in this world can be ordered into various and in part one of a kind character divisions. Nearly all that we pick or seek after can be anticipated and are normal dependent on our character type. There is a sum of 16 sorts of characters. All extraordinary in their own particular manners and all have little subpersonalities which help amplify your actual character. My character type is ENFJ - An, as controlled by the Myers-Briggs Type Indicator. It is a portrayal on how I collaborate with different characters, carry on an everyday premise, how I realize, how I impart, and it can precisely foresee the field of profession I will no doubt settle with. Foundation The reason for the MBTI or Myers-Briggs Type Indicator is to show the inclinations on how various individuals retain and apply data just as convey and decide. The MBTI was made by Katharine Cook Briggs and her girl Isabel Briggs Myer in 1943 during World War II in the push to help ladies entering the workforce to get a new line of work that best-fit their individual character types to expand efficiency (OPP). The pointer depended on the theory proposed via Carl Jung, who had expressed that individuals work dependent on the four mental capacities; sensation, instinct, feeling and thinking. He accepted that as a rule, all the capacities were available and dynamic, nonetheless, one was predominant to the others (OPP). During the time spent building up the MBTI Myers and Briggs included their own arrangement of thoughts to improve the marker and increment exactness, for example, organized versus projective character appraisal, making a decision about versus recognition, and direction of the tertiary capacity. The sort pointer contains an aggregate of four stage with each comprising with two potential results (DEC). Stage one decides whether the individual is a thoughtful person or an outgoing individual (DEC). These means are alluded to as the E or I in the outcomes (DEC). The subsequent advance is intended to discover how the test takes assimilates or learns new data. These outcomes are shown utilizing either S, which means detecting or N, which means instinct (DEC). Stage three decides how the individual decides. These are shown utilizing a capital T if the individual thoroughly considers things or a capital F is the individual demonstrations dependent on feeling, feeling or impulse (DEC). The fourth and last advance is intended to appear in the event that somebody utilizes decisions or discernment in relationship with the second and third capacities. The letter results for this progression are either J, which means judgment and P which means observation (DEC). T he aftereffect of this procedure will leave the test taker with one of the 16 potential mixes with the most mainstream being ISFJ and the rarest being INFJ (MBTI Manual). My character type is ENFJ-A. This character is depicted as The Protagonist, with the principle jobs of this character being negotiator and the regular methodology being Individuals Mastery (16personalities). The outcomes show I am 91 percent extraverted, 67 percent instinctive, 56 percent feeling, lastly 62 percent deciding, with a character of 75 percent self-assured (16personalities). The vast majority would see this character as normal conceived pioneers, brimming with interests and moxy (16personalities). It is expressed that we structure just two percent of the populaces with our normal jobs being legislators, mentors, and educators, set up to motivate others and accomplish objectives and go constructive things in and for the world (16personalities). ENFJ's have a characteristic certainty that conceives impact and take an extraordinary euphoria when helping other people and developing ourselves and our encompassing network (16personalities). A couple of the renowned hero are Bar ack Obama, Oprah Winfrey, Ben Affleck, Jennifer Lawrence, Demi Lovato, and the character Morpheus from The Matrix Trilogy (16personalities). Profession Because of my character type I work very well with others, making a vocation in the retail, open assistance, media, or political fields nearly ensured (Chris). My present place of employment is in the retail field under the markdown appropriate 5 Below. Since it is retail it expects me to be adaptable, acceptable with individuals, trust commendable, composed and ready to perform basic reasoning and critical thinking when managing troublesome clients. My social butterfly work Richard Williams, III Essays (1762 words) - Personality, Psychology Richard Williams, III Dr. Bryan Corbin Sythesis 1301 Walk 3, 2017 ENFJ-A Myers-Briggs Type Indicator All individuals in this world can be sorted into various and halfway one of a kind character divisions. Nearly all that we pick or seek after can be anticipated and are normal dependent on our character type. There is a sum of 16 kinds of characters. All unique in their own specific manners and all have little subpersonalities which help amplify your actual character. My character type is ENFJ - An, as dictated by the Myers-Briggs Type Indicator. It is a portrayal on how I connect with different characters, carry on an everyday premise, how I realize, how I impart, and it can precisely anticipate the field of vocation I will in all likelihood settle with. Foundation The motivation behind the MBTI or Myers-Briggs Type Indicator is to show the inclinations on how various individuals assimilate and apply data just as convey and decide. The MBTI was made by Katharine Cook Briggs and her girl Isabel Briggs Myer in 1943 during World War II in the push to help ladies entering the workforce to get a new line of work that best-fit their individual character types to expand profitability (OPP). The marker depended on the theory proposed via Carl Jung, who had expressed that individuals work dependent on the four mental capacities; sensation, instinct, feeling and thinking. He accepted that by and large, all the capacities were available and dynamic, in any case, one was predominant to the others (OPP). During the time spent building up the MBTI Myers and Briggs included their own arrangement of thoughts to improve the pointer and increment precision, for example, organized versus projective character evaluation, making a decision about versus recognition, and direction of the tertiary capacity. The sort marker contains an aggregate of four stage with each comprising with two potential results (DEC). Stage one decides whether the individual is a self observer or an outgoing person (DEC). These means are alluded to as the E or I in the outcomes (DEC). The subsequent advance is intended to discover how the test takes retains or learns new data. These outcomes are shown utilizing either S, which means detecting or N, which means instinct (DEC). Stage three decides how the individual decides. These are shown utilizing a capital T if the individual thoroughly considers things or a capital F is the individual demonstrations dependent on feeling, feeling or nature (DEC). The fourth and last advance is intended to appear on the off chance that somebody utilizes decisions or recognition in relationship with the second and third capacities. The letter results for this progression are either J, which means judgment and P which means discernment (DEC). The consequence of this procedure will leave the test taker with one of the 16 potential mixes with the most famous being ISFJ and the rarest being INFJ (MBTI Manual). My character type is ENFJ-A. This character is depicted as The Protagonist, with the primary jobs of this character being ambassador and the regular technique being Individuals Mastery (16personalities). The outcomes show I am 91 percent extraverted, 67 percent natural, 56 percent feeling, lastly 62 percent deciding, with a personality of 75 percent confident (16personalities). A great many people would see this character as regular conceived pioneers, loaded with interests and moxy (16personalities). It is expressed that we structure just two percent of the populaces with our basic jobs being government officials, mentors, and instructors, set up to move others and accomplish objectives and go constructive things in and for the world (16personalities). ENFJ's have a characteristic certainty that generates impact and take an extraordinary bliss when helping other people and developing ourselves and our encompassing network (16personalities). A couple of the well known hero are Barack Obama, Oprah Winfrey, Ben Affleck, Jennifer Lawrence, Demi Lovato, and the character Morpheus from The Matrix Trilogy (16personalities). Profession Because of my character type I work very well with others, making an occupation in the retail, open assistance, media, or political fields nearly ensured (Chris). My present place of employment is in the retail field under the rebate disseminate 5 Below. Since it is retail it expects me to be adaptable, acceptable with individuals, trust commendable, sorted out and ready to perform basic reasoning and critical thinking when managing troublesome clients. My outgoing person work
What do I owe my neighbor Essay Example | Topics and Well Written Essays - 500 words
What do I owe my neighbor - Essay Example This article was posted in The New York Times, Sunday Review by Susan Straight. It gives an outline of an account of a Surrogate, an American by nationality. The essential motivation behind the article is to address the issues of substitutes while experiencing the nine months of pregnancy just to bring forth youngster, have a look and convey it to its proprietors. Not just this on occasion the individuals paying for such work additionally purchase the mother milk and to convey that milk experiencing miles of separations. The principle subject is hence the proxy. The sole reason for doing such an arduous activity is to just win for the familyââ¬â¢s bread and butter. The writer has used persona by concealing the names of individuals talked about in the article and referencing the initials of their names so as to be viable in the introduction without indicating their genuine names. Among the different analogies utilized by the creator one is ââ¬Å"SOMETIMES life resembles a fun-hous e reflect, the glass and afterward the genuine thingâ⬠(Susan). The motivation behind the article can be disclosed as to give data with respect to sequential surrogacy and the reasons why itââ¬â¢s been received as a vocation by jobless ladies. It illuminates the financial disparities between the two sides for example those paying for the kid and the one experiencing the procedure for acquiring cash. The crowd of the article is overall population just as individuals related with issue. The life of a lady is mind boggling and is rendered thoughtfully. The legitimate declaration used by the creator is the introduction of Mitt Romneyââ¬â¢s grandson by a similar technique. In addition the quantity of undeveloped organisms embedded is additionally an issue as individuals longing for a particular gendered kid pay a ton for the wellbeing of its. Be that as it may, the procedure may include the implantation of various incipient organisms to guarantee that in any event one of them is conveyed securely and those paying may not
Friday, August 21, 2020
Nursing Theorist Essay Example for Free
Nursing Theorist Essay Detail 3 nursing analyze utilizing the Problem, Etiology, and Signs and Symptoms (PES) position and the scientific categorization of NANDA. The conclusions must be founded looking into the issue study, be suitable, be organized, and be arranged accurately. For each nursing determination, state 2 wanted results utilizing NOC measures. Wanted results must show restraint focused and quantifiable inside a distinguished time span. For every result, state 2 nursing intercessions utilizing NIC rules just as 1 assessment strategy. Intercessions and the assessment technique must be suitable to the ideal results. Give reason to each nursing finding, and clarify how PES, NANDA, NOC, and NIC apply to every determination. Utilize at least 3 friend looked into assets, and make an APA designed reference page. Nursing Diagnosis 1: Urinary Retention R/T Anesthesia Nursing Interventions Wanted Outcome 1 Wanted Outcome 2 Nursing Intervention Visually assess and palpate lower stomach area for widening (Mosby 2012). Patientââ¬â¢s stomach bigness won't increment and widening will diminish. Patient will stay liberated from stomach torment r/t urinary maintenance. Nursing Intervention 2 Urinary Catheterization (Mosby 2012) Patient will exhaust bladder 30ml 60 minutes Patient will show clean strategy if performing self-catheterization. Assessment strategy Measure information and yield hourly to acquire precise estimations. Ensure catheter is liberated from crimps to consider legitimate waste Rationale Keeping precise records of I/O will guarantee that the patient is clearing appropriately. Guaranteeing quiet is liberated from agony will advance less uneasiness and keep imperative signs inside range. Instructing understanding on clean procedure will advance a domain with less microscopic organisms and keep danger of disease lower. Nursing Diagnosis 2: Risk for Infection/RT Urinary Catheter Wanted Outcome 1 Wanted Outcome 2 Nursing Intervention 1 Infection Control Tolerant stays liberated from disease, as confirm by typical crucial signs, and nonattendance of purulent seepage from wounds, entry points, and cylinders (Mosby 2012). Contamination is perceived ahead of schedule to take into account brief treatment (Mosby 2012). Nursing Intervention 2 Infection Protection Instruct patient to wash hands regularly, particularly subsequent to toileting, before dinners, and when managing self-care (Mosby 2012). Show understanding significance of eating even suppers to advance solid nourishing status. Assessment technique Assess quiet perform self-care as to advance further instruction. Permit patient to verbalize and exhibit comprehension of legitimate nourishment and indications of disease. Justification Patients with inhabiting catheters should be indicated clean strategies when being released home. Teaching quiet on legitimate hand washing will advance clean condition and keep patients danger of disease lower. Instructing persistent on the early indications of contamination will advance brief clinical mediation. Teaching tolerant on legitimate sustenance and significance of even suppers will advance quicker mending of cut and lower patientsââ¬â¢ danger of contamination. Nursing Diagnosis 3: Pain R/T Postoperative torment Wanted Outcome 1 Wanted Outcome 2 Nursing Intervention 1 Envision requirement for relief from discomfort (Mosby 2012) Envisioning torment may bring about curing at a lower portion to keep tolerant agreeable. Keeping up a degree of solace where the patient isn't asking for help. Keeping indispensable signs stable while keeping up the patient agreeable. Nursing Intervention 2 React quickly to grumbling of torment (Mosby 2011) Makes a confiding in relationship with patient to guarantee open lines of correspondence. Permits the patient to realize that you are sympathetic to their inconvenience and that they are not the only one. Assessment strategy Assess planned occasions of medicine organization. Round hourly on the patient as to promise the patient that their needs will be met. Instruct understanding taking drugs organization time so they are holding off on holding up until their torment is at a level 8 preceding they request help. Assess the reactions from the patient as to guarantee that they are feeling good with the consideration. Reason Foreseeing torment will permit the attendant to be on schedule for the patient in torment. Making that believing relationship with the patient will permit open lines of correspondence with the patient which will thus take into consideration better consideration and result. Instructing a patient on when to request prescription will guarantee that the patient never arrives at a degree of extraordinary agony. Treating your patient with sympathy and compassion will take into account the patient to feel happy with the consideration they are accepting and make a confiding in relationship. Reference Swearingen, P. L. (2012). Across the board care arranging asset: clinical careful, pediatric, maternity, mental nursing care plans (third ed.). Philadelphia, PA: Elsevier/Mosby. Gulanick, M. (2011). Nursing care plans: determinations, mediations, and results (seventh ed.). St. Louis, Mo.: Elsevier Mosby. Doenges, M. E., Moorhouse, M. F. (2002). Nursing care plans rules for individualizing tolerant consideration (sixth ed.). Philadelphia: F.A. Davis.
Teenagers and Students Essay Example
Young people and Students Essay Individuals in this gathering are little youngsters that are still at obligatory training which implies they won't need any huge credits from bank to take care of any costs for example College expenses, in spite of the fact that their folks should set up an investment account for them for when they grow up. Their folks and watchmen will likewise bolster them so they ought to be answerable for any of their money related requirements. Adolescents and Students (17-22) Adolescents and understudies from the age of 17 to 22 are very unique in relation to the young youth. This is on the grounds that they are no longer at necessary training and their budgetary needs have expanded so their folks or gatekeepers may bolster them less monetarily, in light of the fact that they will be relied upon to find a new line of work. This implies they should open a financial balance with the goal that when they do get in to the universe of work their compensation can be paid legitimately to the record. There are heaps of money related administrations accessible to adolescents and understudies for example Visas, however they probably won't be available to the entirety of the significant Mastercard organizations for example (Ace card, Visa, American express) since they don't have any record so they should begin with an understudy charge card. We will compose a custom exposition test on Teenagers and Students explicitly for you for just $16.38 $13.9/page Request now We will compose a custom paper test on Teenagers and Students explicitly for you FOR ONLY $16.38 $13.9/page Recruit Writer We will compose a custom paper test on Teenagers and Students explicitly for you FOR ONLY $16.38 $13.9/page Recruit Writer A few people in this gathering will complete sixth structure/school and be hoping to go University and take their training to a next level yet this in not modest so they may require a bank advance to pay for the University charges. Post-instruction/pre-families (23-30) Individuals in this gathering are youthful grown-ups that have quite recently completed college and hoping to begin a family. So this implies their budgetary needs will be very extraordinary. This is on the grounds that individuals in this gathering will be taking care of understudy credits for their college charges. They may likewise need to get a home loan to purchase a house just to begin a family. The guardians may maybe open up a ledger to begin putting something aside for their childrens future college charges. Built up families (40-50) Built up families will be as yet taking care of their home loans and other budgetary obligations. Guardians in this stage will at present be grinding away to continue supporting their family monetarily. Their children will be near the hour of going out so there guardians will be setting aside cash for their children college expenses, in the event that they choose to proceed to facilitate instruction. Likewise they may likewise need to begin contemplating beginning life coverage Develop family (50-60) Individuals in the develop family segment are at an amazing phase where there kids will be moving out of the house and proceeding to advance training at college, this implies the guardians might be putting something aside for their childrens college expenses. During this a great time they ought to have paid off or be near taking care of their home loans and budgetary obligations, yet this all relies upon how high their pay is. Guardians in this life stage will consider life coverage so they should pay cash in to their extra security. Resigned retired people (60+) At this phase of their life they ought to have taken care of their home loans and other money related administrations. Beneficiaries are at a phase in their life where they don't have any huge monetary obligations. They may be paying for individual needs E.g. garments and nourishment. This is on the grounds that during this a great time their youngsters will be unquestionably moved out of the house. Beneficiaries are being upheld budgetary by the administration. Undertaking 3 Presentation In task 3 I have been approached to structure and make a reality sheet that clarifies three distinctive financial administrations accessible to two individuals at various life organizes, the individuals I will pick are Students and youthful families. Bank Services accessible for Students from Royal bank of Scotland and Barclays Bank Graduate current record A present record is utilized to hold assets for a person. The advantage of having a present record is that it is a simple method for adding enthusiasm to the cash that is in the record. Understudies will require a present record for some, reasons, similar to pay rates and advantages can be taken care of in and taking care of bills can be made much simpler. This is on the grounds that cash can consequently place in and the bill will be naturally paid by means of direct charge. The record will likewise give enthusiasm on the equalization will enable their cash to develop. The alumni sovereignties account is accessible for a long time and accompanies an intrigue let loose overdraft à ¯Ã¢ ¿Ã¢ ½2000. An overdraft is a help that empowers the record holder to pull back far beyond what they really have in the record. Overdrafts are just accessible to individuals beyond 18 years old. This administration will be proper for youngsters since it is adaptability on those events when you may need to go through before your cash is paid in. This is additionally a groundwork for youngsters to deal with advances and charge cards since it is the banks cash they are taking care of from a more minor perspective. Understudy Credit from The imperial Bank of Scotland A charge card permits clients to buy merchandise using a credit card. This implies the client won't need to pay for the great at the hour of the exchange. The banks advances the client cash by a Mastercard. This advance is without intrigue for a brief period time (after which the APR is generally very high). The understudy Credit Card is intended for understudy life. It is a major forward leap for understudies when they need all their basic needs. Nourishment, garments and books. At the point when you include all the costs of understudy living it comes at a major cost. On the understudy Mastercard there is as long as 56 days intrigue free credit and this should come as uplifting news (if the client cover the equalization and one time and have covered the earlier months balance and on schedule) If not the loan fees will apply. The card is truly adaptable on the grounds that it very well may be overseen online from a PC or MAC to check adjusts and so forth. Graduate advance from Barclays Bank An advance is the point at which a bank loans a client cash for a drawn out period. Loan costs fluctuate contingent upon the aggregate of cash taken out and the time taken to take care of it The alumni advance from Barclays bank is intended for understudies at college that are arriving at their look at college and preparing to graduate. Now in their life they are not so much money related favored so the alumni advance will enable the individual settle to down in their new life. The client can acquire up à ¯Ã¢ ¿Ã¢ ½10,000 and can apply for reimbursement terms as long as 60 months so this is great and adaptable for the person. Fixed loan fees so month to month reimbursements never show signs of change. Credit Amount Delegate APR Reimbursement Term* Month to month Repayment All out Payable à ¯Ã¢ ¿Ã¢ ½3,000 8.4% 60 months à ¯Ã¢ ¿Ã¢ ½62.38 à ¯Ã¢ ¿Ã¢ ½3,742.80 à ¯Ã¢ ¿Ã¢ ½5,000 8.4% 60 months à ¯Ã¢ ¿Ã¢ ½103.97 à ¯Ã¢ ¿Ã¢ ½6,238.20 à ¯Ã¢ ¿Ã¢ ½10,000 8.4% 60 months à ¯Ã¢ ¿Ã¢ ½207.93 à ¯Ã¢ ¿Ã¢ ½12,475.80 Bank Services accessible for Young Families at HSBC First time purchaser contract from Barclays bank A home loan is the exchange of an enthusiasm for property (or in law the proportional a charge) to a moneylender as a security for an obligation generally an advance of cash. While a home loan in itself isn't an obligation, it is moneylenders security for an obligation. It is an exchange of an enthusiasm for land (or the proportionate), from the proprietor to the home loan bank, depending on the prerequisite that this premium will be come back to the proprietor of the land when the details of the home loan have been fulfilled or performed. At the end of the day, the home loan is a security for the advance that the moneylender makes to the borrower. The first run through purchaser contract from Barclays bank is intended for individuals who are hoping to purchase their first home. So the first run through purchaser contract is intended to make this simple for the client. There is a multi year fixed rate contract so the client can spending better toward the beginning of their home loan. Home loan Financing cost Application expense What would i be able to get? Early Repayment Charge 2-year fixed rate 6.49% until 31/01/2010, at that point for the rest of the term BBBR + 0.95% right now 6.45%. The general expense for examination is 6.8% APR à ¯Ã¢ ¿Ã¢ ½995 Up to 95% of the estimation of your home 3% of the equalization reimbursed until 31/01/2010 2-year fixed rate 6.79% until 31/01/2010, at that point for the rest of the term BBBR + 0.95% as of now 6.45%. The general expense for correlation is 6.8% APR None Up to 95% of the estimation of your home 3% of the parity reimbursed until 31/01/2010 BBBR = Barclays Bank Base Rate. Mortgage holder advance from Barclays bank The mortgage holder advance is basically made for individuals that own a home and need to get somewhere in the range of à ¯Ã¢ ¿Ã¢ ½5000 and à ¯Ã¢ ¿Ã¢ ½100,000. The installments can be paid more than 25 years and the month to month outgoings could be diminished by half this is accomplished by spreading your new credit over a more extended term. By doing this, your general intrigue installments will increment. Platinum Credit Card from the illustrious bank of Scotland The platinum Visa from the imperial bank of Scotland is intended for individuals that are more than 25 and procure more than à ¯Ã¢ ¿Ã¢ ½25,000 every year. This is clear the key charteristcs of a person in the youthful families life stage. The client can get 0% enthusiasm for 13 months from when they open their record and furthermore pay 0% enthusiasm on balance moves. Outline Box The data contained in this table sums up key item includes and isn't planned to supplant any terms and conditions. APR Run of the mill 13.9% APR (variable) Other Interest Rates Starting Rate Month to month Rate Yearly Rate Basic Powerful Buys 0% for 3 months 1.094% 13.128% p.a. 13.947% p.a. Equalization Transfers 0% for 13 months 1.094% 13.128% p.a. 13.947%
Monday, June 29, 2020
The Malaysian Tourism Industry - Free Essay Example
1.0 Introduction The Malaysian tourism industry seems to represent an increasingly important sector and it palys a major role within the Malaysian economy and has been responsible for the growth of the economy over the years. This industry has become a very important source of revenue for the overall economic development of the country. For an industry that is very important, it is empirical that the government take steps to make tourism a strategic economic and employment priority. Logistics is a practice that has been used in several other industries but now is appearing to be very helpful and applicable in the tourist and recreation sector. It is observed here that the travel and tourism industry in Malaysia has continued to improve over the years and this particular industry has managed to make a significant contribution to Malaysias revenue. What is knownà here is that the Malaysian travel and tourism industry does continue to remain to be one of the main income earners that continue to help to strengthen Malaysias balance of payment. The tourism industry of Malaysia is capable of being classified into about seven categories ande these are as follows: Edu-tourism Domestic tourism Shopping tourism Medic-toursm Eco-tourism Agro-Tourism Sports tourism In this research, there will be an examination of the issues and problems relating to the logistics practices by firms in various relevant industries that are related to the Malaysain tourism industry and the way that these firms carry out their logistics practices. In essence, the main focus would be on devising essential strategies that would enable these firms to be able to enahnce their practices relating to logistics for the benefit of all of the industry. There are a number of strategies that can be adopted by these firms in order to enhance their performance in this research will be concentrated on identifying one strategy that can help the firms in the tourist industry in Malaysia to enhance their logistics practices. In particular, the viability of the logistics cost analysis strategy will be examined here and a theorization will be made about the viability of the utilization of this strategy to enhance the performance of firms in the tourism industry in Malaysia and the p erformance of the industry itself. This research will be capable of producing efficient outputs that will make it possible for conclusions to be drawn about the logistics efficiency of the firms operating within the tourism industry in Malaysia and the possible ways to increase the efficiency of a firms logistics operations in order to ensure enhanced and efficient performance within the industry. After all relevant matter has been factored in, the researcher will be able to highlight all the logistic factors affecting travel and tourism industry in Malaysia and would be able to arrive at a conclusion that can then be used to devise a strategy or framework that can be used by firms in the industry to perfect their logistics practices. 1.1 Problem Statement As noted, there are a number of factors that have been identified as being factors that have caused for the tourism industry to experience setbacks and it is these kinds of setbacks thatt have the impact of reducing the performance of the firms within this industry. Logistical factors are the kinds of factors that could determine the efficiency at which the an organisation within the indsutry is able to operate at maximum efficiency. For a very profitable industry like the Malaysian tourism industry, it is very essential for any kind of factor within the industry that might cause for issues to be faced by the Malaysian tourism sector to be identified and addressed, in order to ensure that this industry continues to be a able to bring in revenue for Malaysia. Problems relating to logistics can always be an impediment to the progress of a firm and even an industry, if all the firms do not have an efficient logistics strategy. Among the relevant firms that are impacted by logistics in this industry include firms from the services, hospitality, tour operating, tourism oriented and recreation oriented firms. All of these firms are able to utlize various logistics strategies in order to reduce costs and improve their services. These firms are suffering from logistics management issues that are in turn reducing the performance of the entire industry and hence it is essential that these firms adopt a strategy that would improve logistics practices. 1.2 Significance of the Research This research is signficant because it addresses a very essential issue relating to logistics and the way that the logistical practices of an organisation within the tourism industry can affect the way that the firm performs. This research will determine the state of the logistical practices of firms in the industry and the output will be used to determine if there is a deficiency in the logistics practices of firms in the industry. The research will then attempt to make a proposal of strategies in order to perfect the logistics practices of firms in the organisation through the use of strategies and frameworks. 1.3 Scope of Research This research will be focused primarily on examining the logistics practices of firms in the Malaysian tourism industry and the efficiency at which they carry out their logistics practices. The scope would be on examining the logistics practices of firms only from the tourism industry in Malaysia and to propose a strategy within the sphere of logistics that is capable of solving these inefficiencies and issues faced by these firms. 1.4 Research Objectives The main research objectives of the project will be outlined here. The main objective here will be to determine the logistic factors affecting travel and tourism industry in Malaysia. So as to be able. To be able to achieve the primary objective of this research paper, there are a few secondary objectives that have to be determined, among them are as follows: Examining the logistics performance of the tourism industry in Malaysia Determining if Malaysia firms in the tourism industry are suffering from a deficiency in logistcal performance Examining the strategies that can be adopted in order for logistics performance of to be capable of being enhanced in firms operating within the tourism industry, in order to enhance the overall performance of the Malaysian tourism industry. 1.5 Research Questions What is the level of logistics performance of the tourism industry in Malaysia? Is firms in the Malaysian tourism industry suffering from a deficiency in logistcal performance? What are the strategies that can be adopted in order for logistics performance to be capable of being enhanced in firms operating within the tourism industry so as to enhance the overall performance of the Malaysian tourism industry? 2.0à Literature Review In this chapter, there will be a literature review that will be carried out on this research topic and hence this means that there will be a review of literature relating tourism and logistical infrastructure. The review commences with an review of literature that relates to the description of the tourism product, the benefits of investing in tourism, a review of literature concerning tourism management, the charactertistics of the tourism industry, the opinions of past researchers about the strategies that can be used to enahnce the logistics practices within the industry to deliver value, the value chain of the tourism industry. 2.1 Characteristics of the Tourism Industy According to Dwyer and Forsyth, (1997), the tourism industry does have a number of characteristics of a competitive market. Essentially, there are very few barriers to entry into the market, the market can be described as being a truly global market that have a few unnatural barriers to trade, there are a large number of firms within the industry and the prices are set on the sole basis of market expectations, essentially. Within a highly competitive market like tourism, there does not seem to be any difference, when it comes to the yield from different types of tourists. Within this kind of a competitive market, resources have to be deployed at a level that does reflect their opportunity cost. What this mean here is that they will be employed at a level that makes it possible to provides a sufficient return to investors when talking in terms of the cost of capital. If there are resources which provide above normal profits they are bid up in price and any abnormal profit is dissipated into the cost of capital (Dwyer and Forsyth, 1997). 2.2 The Tourism Product Described 2.2.1 Features of the Tourism Product It has been stated that Yilmaz and Bititci, (2006), that the tourism product is said to carry the characteristics pertaining to the service product as well as the characteristics that are special to the tourism industry, and it is this that tends to make theà tourism product to be much different from physical goods. What can be said here is that these characteristics are very effective when it relates to the performance of the tourism establishments and they have to be taken into consideration when performance measurement and management systems are being designed. A very special and distinctive features of the tourism product can eb said as it being unable to be seen and touched physically before being purchased, and which means that it is intangible. It is appreicated here that this kind of intangibility does essentially make it harder to buy but easier to be able to distribute (Evans et al., 2003). It does also make tourism to be dependent on the representations as well as the descriptions that are within printed or audio-visual forms, and, hence, it is theorized here that information is the vital tool which makes it possible to bind producers within the travel industry (Ujma, 2001). The main role of travel information that is for consumers can be siad to be very significant as visitors tend become exposed to trhe risk in buying vacations that they believe to be able to satisfy their various needs and wants that are said to be very important to them (Mill and Morrison, 2002) and (Yilmaz and Bititci, 2006). The next feature of the tourism product is its perishability and what can be stated here is that theà tourism product, like an airplane seat or hotel bed, is incapable of being stored for future sale. This can be decribed as being a differences that is present between tourism and manufacturing products. It is this kind of characteristic of the tourism product that does haev an impact on the marketing efforts as well as the operations of the tourism businesses. The main marketing challenge here would be to operate at full capacity for as long as possible and the company would have to design various kinds of marketing strategies for the ultimate purpose of stimulating the demand (Callaghan et al., 1994) and (Yilmaz and Bititci, 2006). 2.2.2 The Value Chain of the Tourism Industry This industry is one that has been analysed in a holistic manner through a number of distribution channel perspective by a number of authors and researchers (Middleton and Clark, 2001), (Mill and Morrison, 2002), (Halloway, 1998) and (Laws, 1997). A common theme that has been noted among a number of researchers is that there seems to be a lack of customer-oriented approach within the end-to-end value chain. It is noted that customers tend to view the tourism product as something that is a seamless product and that needs to be handled from the view point of the customer in order to be able to measure the tourism value chain in an efficient way. There has been a great amount of emphasis that has been given to service, quality, and customer satisfaction issues, and within the connection to the business performance within the tourism industry, it is quite surprising not to find a customer-oriented approach present within the tourism value chain (Yilmaz and Bititci, 2006). The tourism value chain is noted to commence with the customer order and more often than not, customers or tourists do have a few alternatives when it comes to purchasing the tourism product and it is noted here that they are capable of either arranging their travel plan with the assistence of tour operators or even outbound travel agents, which does have an advantage of taking professional advice in relation to all of the holiday package without any kind of thinking; or arranging it themselves and this permits them to be very flexible when it comes to their travel experience. It can be said here that incoming travel agents is capable of being used to make transfer arrangements from/to the airport to/from the hotel and for daily excursions as well asà other activities that are normally held at the destination (Yilmaz and Bititci, 2006). The delivery of the services is capable of being dvided into three sub sectors and these include accommodation, transportation and incoming travel services. The performance of the delivery stage is one that is affected by the various relations between these main industry players. Hence, it can be said here that performance measures would be required to reflect the interdependency features of the industry (Yilmaz and Bititci, 2006). The transportation part of the service is where logistics really come into play and the existance of bad infrastructure would damage the entire service offering. 2.3 The Concept of Tourism Yield Dwyer and Forsyth, (1997) state here that tourism yield can be said to be the net benefit that accrues to the host country from international visitors and this means that it is the benefits minus the costs of tourism activity. This particular definition does believe the complexity of identifying, at the national level, all of the costs and the benefits of tourism, and every one of these has different kinds of patterns of activity and impact At the firm level, a measure like this is very critically important as it is a measure of survival. In essence, Tisdell (1993) has provided a list of target variables of possible importance to governments when it comes to formulating policy in terms of foreign tourism and these are listed out below: foreign exchange earnings net national economic benefits that are obatined from foreign tourists as being measured by changes that take place within the economic surpluses employment generation; cultural and sociological impact in regards to the host population conservational or environmental impact promotion of international understanding and co-operation income distribution consequences. (Dwyer andForsyth, 1997) 2.4 Market for Tourism and Recreational Services It is noted here that the market of tourist and recreational services is composed of the following: hospitality services catering services tour operating services tourism oriented services recreation oriented services (Kordel, 2008) It is these segments of the market where a large number of firms, business entities and also incorporated companies are said to operate easily and are able to successfully adopt the concept of logistics. Essentially speaking, the science of logistics is said to combine theoretical and practical issues and each and every one of its theories is capable of being easily implemented as well as confronted with realityfor the purposes of verifying that they are efficient and applicable in real life (Kordel, 2008) 2.5 Logistics and Cost Analysis Issues For instance, taking into account the hospitality services sector, it is noted thatà there are some areas where logistics play a vital role and it is noted here that the efficiency as well as the quality of hospitality services is capable of being improved via efficient logistics management of the following: hotel management quality management information management marketing (Kordel, 2008) In looking at the hospitality sector from a very comprehensive point of view, a number of different processes are observed to take place and these include the following: supply processes service production processes distribution processes storage and warehousing processes information transmission processes (Kordel, 2008) 2.5.1 Minimalization of Costs These areas that have been outlined above have to be referred to when it comes to searching for minimalization of costs as well as to locate the most appropriate solutions that are possible for the purposes of gaining a strong, a very competitive and very leading position within the market (Kordel, 2008) . All of these processes have to be examined from the view point of costs that they are bringing aboutà and then be classified according to genre and amount. This would permit for the calculation of total and unit logistics cost, and these are noted to be very essential factors that impact the competitiveness of companies. Total logistics costs analysis can be described as being the main key to managing the logistics function and this is why it is essential that the management take into consideration all logistics cost (Kordel, 2008) With the hotel industry, for instance, the total amount of logistics cost is said to include the following: cost of supply activities cost of information cost of operation cost of marketing cost of distribution cost of additional services cost of insurance cost of transport activities cost of personnel other financial costs (Kordel, 2008) 2.5.2 Utilization of Costs Analysis to Improve Logistics Practices In essence, the issue of costs is said to be an essential problem and due to the fact that its role in todays economy can be said to continue to grow, they have to be brought up to everyones attention, they have to be properly classified, diagnosed, analyzed and then utilized for the purposes of decision making process. However, most of the companies can be said to be fitted with basic financial and accounting systems and it is noted here that these do not register the logistics costs and it makes it hard to which makes it difficult to diagnose and analyze them (Kordel, 2008). The processes noted above have to eb examined from the point of view of costs. The utlization of cost analysis is noted to be carried out accroding to these above specifications and could help when it comes to calculating all of the logistics cost concerning the particular firm in the tourism industry and it will also indicate the kind of components that are able to generate the most costs and hence are required to be minimized. It is appreciated here that companies can easily enhance their market competitiveness by reducing their logistics costs abnd this eventually results in lowering the total costs of goods and services (Kordel, 2008). Because it might be hard to make a determination of the individual component of logistics costs that have to be reduced, companies need to make attempts to integrate the logistics system as opposed to lowering total logistics costs. This kind of solution can be said to be very safe especially that wrong diagnosis of individual costs may lead to an increase of total logistics costs. Hence, it is essential to remember that in tourism and hospitality business, the effective cost reduction as well as the ability to manage the total logistics costs in the right way can be said to be very helpful when it comes to building a strong position in the market (Kordel, 2008). In essence, keeping track of all logistics costs that are said to be borne by companies from tourist and recreation sector could be easier if only these companies are equipped with additional software that are dedicated towards logistics costs registration and these companies are able to carry out regular research by themselves concerning their very own initial costs.m In general terms, for the hospitality sector to be capable of operating properly and without any sort of objections, there are some issues that have to be taken into account and these are as follows: Modern logistics solutions have to be constantly updated and implemented There needs to be an analysis of supply chain costs There has to be a much wider spectrum of controlling system that has to be implemented Essential decisions that are made have to be consulted with professionals. (Kordel, 2008) For the purposes of having a better understand of the concept that is trying to be presented here, the following matters need attention: Services that are provided by these firms need to meet certain quality standards. Customer are to be considered as being merchandise and all the costs that are borne need to beà classified as being according to the logistics processes. Realization costs related to controlling systems that are orne in logistics processes need to be implemented There has to be accurate and prompt decisions that need to be made in relation to logistics processes being executed. (Kordel, 2008) 2.6 The Role of Information Technology in the Tourism Industry and its Impact of Logistics The information technologies are said to play a very significant role within the tourism industry and it is appreicated here that the impacts of the internet (Wynee et al., 2001) and (Dambro and Wilson, 2004) and the computer reservation systems (Duliba and Kauffman, 2001) and (Alamdari, 2002) within the distribution value channel of tourism are subjects of thorough discussion. Information technologies do permit the suppliers, like theà airlines and hotels, to be capable of monitoring, managing and controling their capacity via communicating with the intermediaries together with the end consumers. For instance, it is noted here that authorized tour operators are able to access a dedicated part of a hotel companys intranet in order to be able to view room rates and the availability of these rooms for their customers. Such kind of transparency as well as interactivity makes it possible to increases the efficiency as well as the productivity of all of the value chain (Buhalis, 2003). It can be theorized here that IT does enhance logistics very well and it enhanced speed, efficiency and dependability within the entire tourism industry. 3.0 Methodology In this chapter, the methodology of the research will be outlined very comprehensively. This means that there will be an elaboration of the various methodological tools that will be used in this research for the purposes of collecting data. These are the tools that will be used to gather information that will then be subjected to analysis and for conclusions to be drawn. For this research, there would be the use of primary and secondary research tools that will be utilized in conjunction with each other. The use of both these tools will ensure that quality data will be obtained for the puposes of the research. The research design and the theoretical framework for the research will also be outlined in this chapter. 3.1 Methodological Tools Utlized As noted previously, the methodological tools that will be utlized here will comprise of a combination of primary and secondary research tools. Below will be an identification and description of the types of tools that are to be used. 3.1.1 Primary Research Tools Primary research does essentially involves the collection of data concerning a given subject directly from the real world. Here, there will be a description of what primary research is, the ethics that are involved with primary research and different types of research that can be done (Driscoll and Brizee, 2010). In essence, primary research is any sort of research that can be done through the use of surveys and interviews. A researcher that is very talented will be one that will be able to use both primary and secondary research sources and to be able to integrate them in a very cohesive fashion. The ability to perform primary research can be said to be a useful skill as it is able to acquire information that can supplement ones research in secondary sources (Purdue.Edu -Primary Research, 2010). It is appreicated here that the primary data that has been collected via the methods that have been described above are generally qualitative in nature or in some cases, quantitative (TVU.AC.UKà -Primar Research Methodologies, 2010). For this research, the types of primary research that will be carried out will be as follows: 1. Interviews 2. Questionnaires 3.1.2 Primary Research Tool 1 Interviews Interviews can be described as being one-on-one or small group question and answer sessions that will be carried out by the researcher and the interviewees. These interviews will be abel to provide a great amount of information from a few persons and they are essential when it comes to getting expert or knowledgeable opinion in relation to a particular subject, like logistics in the Malaysian tourism industry (Purdue.Edu -Primary Research, 2010) and (Driscoll and Brizee, 2010). The advantages of interviews are as follows: Able to get accurate information. High response rate. Able to be completed immediately Ability for interviewer to help if they is problems Ability to investigate motives and feelings. Ability to use recording equipment (TVU.AC.UKà -Primar Research Methodologies, 2010) In essence,à a total of 5 interviews will be carried out with managers from firms within the tourism industry in Malaysia. The researcher aims to get a wealth of information from these managers about their thoughts and perspectives about the performance of the firms in the tourism industry in Malaysia, the issues that are reducing its performance and the strategies that can be used to improve its performance. These interviews will be vital towards the satisfying of the research objectives. 3.1.3 Primary Research Tool 2- Questionnaire Questionnaires will be the next kind of primary research source that will be utilized here and in this questionnaire can be described as a type of questioning that is far more rigid as opposed to interviews and it also tends to involve much larger groups of people. In essence, these surveys are likely toà provide a limited amount of information from a very large group of persons but they are very useful when it comes to having an understanding about what a larger population thinks about the issue concerned (Purdue.Edu -Primary Research, 2010) and (Driscoll and Brizee, 2010). The main advantages of using questionnaires are as follows: Able to be used in its own right Able to be posted, e-mailed or faxed and this increases speed and saves time Able to cover a large number of persons Very wide geographic coverage. Inexpensive Respondent has the chance to consider responses. There is anonymity of respondent. Absence of interviewer bias (TVU.AC.UKà -Primar Research Methodologies, 2010) A total of 110 questionnaires will be distributed to members of the target group and these essentiall comprise of persons from firms within the tourism industry in Malaysia. The researcher proposes to collect a large amount of information from this target group in order to determine the issues facing the tourism industry, the practices of these firms, what they are doing to improve themselves and the strategies that they can adopt in order to improve their practices for the benefit of their firm as well as the industry. 3.1.4 Secondary Research Tools Secondary research methods are research methods that are used to collect information from sources that have already been researched on before. Secondary research would involve the processing of data that has already been collected by researcher previously and it makes reference to the consultation of previous studies as well as findings and these include reports, press articles as well as previous market research projects so as to be able to reach a conclusion. A secondary research method would be premised on information that has been collected from studies previously performed and hence it is a reseaerch method that is not very expensive in contrast to primary research because it does not require new research methods. The main disadvantage of this research type is that the information that has been collected might be old and obsolete and this might mean that the results of analysis could be inaccurate (Business Teacher -Primary-Secondary Market Research, 2010). There are a number of secondary research sources that can be used to collect information and the ones that will be utlized for this research invovle the following below: Published texts concerning theoretical work and aslo secondary analyses that have been carried out by ââ¬Ëexperts and reports Various media like the internet, television and radio that act as sources of information (Secondary Research Methods, 2010) Below would be the main advantages of secondary reseaerch: Inexpensive and highly accessible Only method of examining large-scale trends Abilit to gather a large amount of date especially from the internet (Secondary Research Methods, 2010) 3.2 Research Design In relation to to reseach design for this project, this relates to the decision making selections that are rational and here there will be an elaboration of the type of study that will be carried out, the level of control and other issues related to the project. This research typically involves making a research of the logistics practices and conditions in the Malaysia tourism industry and what improvements that need to be made to enhance the logistics so as to bring positive enhancements to the industry. Concerning the kind of study invovled, this will be an exploratory study as they has been very little research that has been carried out on the logistics of the Malaysian tourism industry and the approaches that have been taken by the Malaysian government to improve it. The level of interference by the researcher was kept minimal so as to ensure that it does not have a bad impact on the research and that the completion of the project is not delayed. Practically, there are a number of sampling techniques that can be used for a research like this and these are discussed now. The first of these is cluster sampling and this is the kind of sampling that can be used where the larger population has been divided into much smaller clusters and they are selected randomly for the study. The next type of sampling is systematic sampling and this is a technique whereby the researcher is able to selects all persons from the population which is presently under study in order to gather data. In this research, the cluster sampling technique is used and the respondents will be persons from the tourism industry as well as the ones that are working in government departments. As far as the unit of analysis is concerned, these concerned firms and stakeholders in the Malaysian tourism industry. These are the persons that are likely to have the most knowledge of the state of the logistics of this industry and hence are able to give a sound opinion about it. 3.3 Theoretical Framework A theoretical framework is essentially a model that can be utlized in order to determine the way that a logical sense is capable of being achieved in terms of the relationship which concerns a number of factors that have been identified as very crucial to the issue. In this research, this concerns the way that the logistics can be enhanced and improved to increase the potential and prodfitability of the tourism industry in Malaysia. Essentially, the process commences with an assessment of the types of factors that are causing logistics problems withinà the tourism industry and the way that these factors are reducing performance of the industry. Next would concern an evaluationà of the steps taken by the firms within varuious sectors in the Malaysian tourism industry in order to address the logistics issues that are hampering the development of the tourism industry in Malaysia. Then, the most appropriate approach will be formulated in order to help improve the logistics of the Malaysian tourism industry. 3.4 Limitations of the Research There are some limitations that have been encountered in this project and these limitations are now discuussed. One of the main limitation that had been faced by the reseacher concerns the fact that the project was carried out on Malaysian tourist companies and hence the concentration here was mostly on the Malaysian tourism industry. Thism means that the output as well as the findings that will be the subject of analysis would be primarily from the Malaysian tourist firms only.à In addition to this, the limitation that had been faced here also concerned the fact that the firms that will be the subject of the research will only be in the state of Selangor and Kuala Lumpur and hence the findings can only be from firms that operate within this state, hence limiting the amount and type of data that can be acquiered in order to gain a larger picture of the state of the industry and the way that its logistica operations are carried out. Sampling errors also might be encountered here and these account for a limitation in this research as well. 4.0 Analysis of Facts and Findings 4.1 Analysis of Questionnaire and Interview Data In this chapter, there will be an analysis of the facts and findings that have been made by the researcher in respect to the research objectives that have been outlined in Chapter 1. The following were the main research questions that were to be satisfied: 4. What is the level of logistics performance of the tourism industry in Malaysia? 5. Is Malaysia suffering from a deficiency in logistcal performance among firms within the sector? 6. What are the strategies that can be adopted in order for logistics performance to be capable of being enhanced in firms operating within the tourism industry so as to enhance the overall performance of the Malaysian tourism industry? These research questions were proposed to be answered through the use of a number of primary research methodologies and these included the use of questionnaires and interviews in order to provide the vital information that can answer these questions. The questionnaires had been distributed to various respon dents that were present in various tourist related organisations in Malaysia and it is beleived that these respondents will be able to provide the kind of information about the industry that is essential to the researchers quest. Interviews were also carried out in order to get precise and comprehensive information from the interviewees about their opinions on the logistical practices in the tourism industry in Malaysia. The researcher is enternalluy grateful to these respondents for providing the information that is now analyzed below. 4.2 Analysis of Questionnaire Findings In this section, there will be an analysis of the information that was obtained from the use of questionnaires. Analysis for Question = Location of respondents Figure: Graph analysis for location of respondents In respect to this question, the main objective was to determine the location of the respondents and through the analysis of the information that was obtained, it was found that a large majority of the respondents were from the region of Selangor. The percentage analysis for this question is outlined the table below: Selangor 53 Kedah 6 Pahang 10 Perak 10 Terrenganu 21 Analysis for Question = Age of respondents Figure: Graph analysis for age of respondents In respect to this question, the main objective was to determine the age of the respondents and through the analysis of the information that was obtained, it was found that a large majority of the respondents were between the ages of 35 and 45. The percentage analysis for this question is outlined the table below: Between 18-25 53 Between 25-35 6 Between 35-45 10 45 and above 10 Analysis for Question = Type of industry firm that the respondent is connected to? Figure: Graph analysis for type of industry that the respondents is connected to In respect to this question, the main objective was to determine the age of the respondents and through the analysis of the information that was obtained, it was found that a large majority of the respondents were from the tour operating services industry hospitality services 35 catering services 25 tour operating services 38 other tourism oriented services 2 Analysis for Question = Do you think that there is room for improvement in the practices of firms in the Malaysian tourism industry ? Figure: Graph analysis for whether the respondents think that there is room for improvement in the practices of firms in the Malaysian tourism industry In respect to this question, the main objective was to determine the age of the respondents and through the analysis of the information that was obtained, it was found that a large majority of the respondents stated that there was alot of room for improvement within the tourism industry in Malaysia. Yes 88 No 10 No Comment 2 Analysis for Question = Do you think that logistical practices might be one of the factors that is influencing the level of performance of firms in the industry and hence the overall performance of the industry? Figure: Graph analysis for whether the respondents think that logistical practices might be one of the factors that is influencing the level of performance of firms in the industry and hence the overall performance of the industry In respect to this question, the main objective was to determine the age of the respondents and through the analysis of the information that was obtained, it was found that a large majority of the respondents stated that the logistical practices within the tourism industry is one of the factors that is influencing the level of performance of firms in the industry and hence the overall performance of the industry. Yes 75 No 15 No Comment 10 Analysis for Question = What is your opinion on the Malaysian tourism industry in terms of its performance? Figure: Graph analysis for the respondents opinion on the Malaysian tourism industry in terms of its performance? In respect to this question, the main objective was to determine the age of the respondents and through the analysis of the information that was obtained, it was found that a large majority of the respondents stated that the performance of the Malaysian tourism industry is merely average and this raises the implication that there is room for more improvements Bad Performance 35 Average Performance 55 Good Performance 20 Analysis for Question = Do you think that there is more room for improvement in relation to the performance of the Malaysian tourism industry? Figure: Graph analysis for the whether the respondents think that there is more room for improvement in relation to the performance of the Malaysian tourism industry? In respect to this question, the main objective was to determine the age of the respondents and through the analysis of the information that was obtained, it was found that a large majority of the respondents stated that there wasà more room for improvement in relation to the performance of the Malaysian tourism industry. Yes 89 No 10 Dont Know 1 Analysis for Question = Do you think that the logistics practices by firms within the industry are in need of improvement so as to bring about competitiveness? Figure: Graph analysis for the whether the respondents think that the logistics practices by firms within the industry are in need of improvement so as to bring about competitiveness In respect to this question, the main objective was to determine the age of the respondents and through the analysis of the information that was obtained, it was found that a large majority of the respondents stated that think that the logistics practices by firms within the industry are in need of improvement so as to bring about competitiveness. Yes 75 No 8 Dont Know 17 Analysis for Question = Do you think that improvements to logistical practices would be beneficial in terms of improving the performance of the toursim industry in Malaysia? Figure: Graph analysis for the whether the respondents think that improvements to logistical practices would be beneficial in terms of improving the performance of the toursim industry in Malaysia In respect to this question, the main objective was to determine the age of the respondents and through the analysis of the information that was obtained, it was found that a large majority of the respondents stated that think that the logistics practices by firms within the industry are in need of improvement so as to bring about competitiveness. Yes 75 No 8 Dont Know 17 Analysis for Question = Do you think that there are serious issues that are beig faced by tourist services suppliers in the tourist sectors? Figure: Graph analysis for the whether the respondents think that there are serious issues that are being faced by tourist services suppliers in the tourist sectors In respect to this question, the main objective was to determine the age of the respondents and through the analysis of the information that was obtained, it was found that a large majority of the respondents stated that there are serious issues that are being faced by tourist services suppliers in the tourist sectors Yes 65 No 25 Dont Know 10 Analysis for Question = What are the most essential practices that in your opinion have to be improved in order to eleveate the logistical performance of the industry and to address the infficiencies faced by these firms? Figure: Graph analysis for the respondents view on the most essential practices have to be improved in order to eleveate the logistical performance of the industry and to address the infficiencies faced by these firms In respect to this question, the main objective was to determine the age of the respondents and through the analysis of the information that was obtained, it was found that a large majority of the respondents stated that the most essential practices that in their opinion have to be improved in order to eleveate the logistical performance of the industry and to address the infficiencies faced by these firms was to information transmission and the service production process is the service production and information transmission proces. supply processes 15 service production processes 35 distribution processes 5 storage and warehousing processes 10 information transmission processes 35 Analysis for Question = What are the main logistical issues that are facing your firm at the moment? Figure: Graph analysis for the respondents view on the logistical issues that are facing their firm at the moment In respect to this question, the main objective was to determine the age of the respondents and through the analysis of the information that was obtained, it was found that a large majority of the respondents stated that the main logistical issues that are facing their firm at the moment was the lack of proper cost management of logistics practices. Implementation of logistics 23 Insufficent knowledge about logistcis 20 Improper cost management of logistical practices 55 All the above 2 Analysis for Question = Is the utilization of total logistics cost analysis within links in the supply chain able to bring strategic benefits in terms of bringing about a strong market position? Figure: Graph analysis for the respondents view on whether the utilization of total logistics cost analysis within links in the supply chain able to bring strategic benefits in terms of bringing about a strong market position In respect to this question, the main objective was to determine the age of the respondents and through the analysis of the information that was obtained, it was found that a large majority of the respondents stated that the utilization of cost analysis within links in the supply chain would definitely be able to bring strategic benefits in terms of bringing about a strong market position. Yes 85 No 10 No Comment 5 Analysis for Question = Has your organisation used strategies relating to logistics costs analysis in the past? Figure: Graph analysis for the respondents view on whether the respondents organisation used strategies relating to logistics costs analysis in the past? In respect to this question, the main objective was to determine the age of the respondents and through the analysis of the information that was obtained, it was found that a large majority of the respondents stated that their organisation did not use strategies relating to logistics costs analysis in the past. Yes 25 No 70 No Comment 5 Analysis for Question = Did the use of these logistics costs analysis strategies bring beneftis in terms of enhancing the performance of the company within the industry ? Figure: Graph analysis for the respondents view on whether the use of these logistics costs analysis strategies bring beneftis in terms of enhancing the performance of the company within the industry In respect to this question, the main objective was to determine the age of the respondents and through the analysis of the information that was obtained, it was found that a large majority of the respondents stated that they had no comment about whether use of these logistics costs analysis strategies bring beneftis in terms of enhancing the performance of the company within the industry and this is due to the fact that only 25% stated that their firm did implement the use of such a strategy and the other 75% did not use this strategy and hence could not comment about the impact that it had on their firm. What is apparent that most of the respondents from the firms that did implement the use of this strategy did find that it had a positive impact on the performance and the competitiveness of their firm within the industry. Yes 20 No 5 No Comment 75 Analysis for Question = Do you think that the use of information technologyà in logistics cost analysis will assist in improving logistics practices at the organisation? Figure: Graph analysis for the respondents view on whether the use of information technologyà in logistics cost analysis will assist in improving logistics practices at the organisation In respect to this question, the main objective was to determine the age of the respondents and through the analysis of the information that was obtained, it was found that a large majority of the respondents stated that the the use of information technology will assist in improving logistics practices at the organisation. Yes 95 No 2 No Comment 3 Analysis for Question = Which of the following iniatives will help your organisation to operate at maximum efficiency? Figure: Graph analysis for the respondents view on whether the kinds of iniatives will help their organisation to operate at maximum efficiency? In respect to this question, the main objective was to determine the age of the respondents and through the analysis of the information that was obtained, it was found that a large majority of the respondents stated the iniatives that will help their organisation to operate at maximum efficiency would be to carry out a proper supply chain cost analysis Implementing modern logistics 25 Proper supply chain costs analysis 45 Controlling system implementation 5 Consulting with professionals 10 All the above 15 4.2.1 Empirical Summary of Questionnaire Findings In making an analysis of all of the findings that have been made, some conclusions can be drawn here and these are listed below: A majority of the respondents stated that there was alot of room for improvement within the tourism industry in Malaysia. A majority of the respondents stated that the logistical practices within the tourism industry is one of the factors that is influencing the level of performance of firms in the industry and hence the overall performance of the industry. A majority of the respondents stated that the performance of the Malaysian tourism industry is merely average and this raises the implication that there is room for more improvements A majority of the respondents stated that that there wasà more room for improvement in relation to the performance of the Malaysian tourism industry. A majority of the respondents stated that think that the logistics practices by firms within the industry are in need of improvement so as to bring about competitiveness. A majority of the respondents stated that there are serious issues that are being faced by tourist services suppliers in the tourist sectors A majority of the respondents stated that the infficiencies faced by these firms was to information transmission and the service production process is the service production and information transmission proces. A majority of the respondents stated that the main logistical issues that are facing their firm at the moment was the lack of proper cost management of logistics practices. A majority of the respondents stated that the utilization of cost analysis within links in the supply chain would definitely be able to bring strategic benefits in terms of bringing about a strong market position. A majority of the respondents stated that their organisation did not use strategies relating to logistics cost analysis What is apparent that most of the respondents from the firms that did implement the use of this strategy did find that it had a positive impact on the performance and the competitiveness of their firm within the industry A majority of the respondents stated that the the use of information technology will assist in improving logistics practices at the organisation. A majority of the respondents stated that the iniatives that will help their organisation to operate at maximum efficiency would be to carry out a proper supply chain cost analysis Fromà these findings,à it must be said that all is not right with the tourism industry in Malaysia and there are some issues that are present especially in the ability of these organisations to perform well. The analysis reveals that the logistics practices by many of the firms that have been surveyed are not very well and adequate and there is more room for improvements. It weas found that many of these firms did not have a proper logistics cost management strategy in order to perfect its costs analysis. This was found to be an essential part of logistics practices which was overlooked by firms and hence contributed to its inefficiencies. Most of the respondents did agree that the utilization of cost analysis within links in the supply chain would definitely be able to bring strategic benefits in terms of bringing about a strong market position. Additionally, it was found that the use of IT would be likely to bring about more impact on the strategies that the firm adopted in respect to cost analysis of logistics practices. In summary, the findings reveal that the use of strategies like logistics cost analysis by firms in the tourism industry are likely to bring increased competitiveness and performance to the firm as it would be able to cut cost were not necesary and increase costs on areas that would bring more benefits to the firm if more investment is made.It was alsio noted here that the use of IT would enhance the strategy relating to logistics cost analysis of the firm that adopts the use ofà this strategy. 4.3 Empirical Summary of Interview Findings The findings of the interviews that were conducted with the inteviewees selected from various tourism related organisations in Selangor are now discussed. These interviewees comprised of managers of these organisations and a number of questions were asked. There were 5 interviews that took place with 5 different managers. The summary of the findings are discussed below. The first finding that was made here was that all of the managers stated that the peformance of the tourism industry in Malaysia was not on par with the performance of similar industries in other developing countries and they commented on the fact that more had to be done in order to improve the performance of the industry. These managers were asked whether logistical practices within the industry were not adequate and the analysis reveals that even though the managers stated that their organisations utilized sufficiently efficient logistics management strategies, they were of the opinion that there were many fir ms in the industry that exhibited an inadequency when it comes to implementing efficient logistics management practices. These interviewees were asked whether they had implemented the use of logistics cost analysis strategies and all of the interviewees had given a positive answer. They were asked whether there was a connection between the use of these strategies and the efficiency of the firm and these stated that there was a connectionn between the use of these strategies and the performance of the firm. One of the interviewees stated here that prior to the use of these cost analysis strategies, his firm had experienced a number of inefficiencies and the inability to make correct investments on value creating activities and there was no concentration on other unimportant activities instead. With the implementation of these strategies, his firm was then aware of the areas that needed investments and the areas that did not require much financial resources to be channelled into. A ll managers agreed that a proper supply chain costs analysis was very essential to the ability of the organisation to perform at optimal pace and efficiency. When asked about the impact that IT would have in assisting the logistics cost analysis, it was the opinion of these managers that IT systems at the organisation would definitely enhance the performance in terms of efficiency of logistics costs analysis, in that it would permit for more accurate and comprehensive analysis for costs, and would cause for more precise, accurate and comprehensive decisions about logistics costs. 5.0 Conclusion 5.1 Conclusions and Discussions This is the final chapter of the research and it will comprise of a summary of the entire research project and there will be a summary of the main findings that have been found in this research. It is appreicated here that the Malaysian tourism industry does represent an increasingly important sector and it has a very essential role within the Malaysian economy. This industry is noted ot have experienced increased growth in recent years years. However, it is noted that there have not been enough steps that have been taken by firms withinà this industry to improve their practices and these are especially ones related to logistics. Within other industries, logistics is a practice used in many other industries and it appears to be very helpful and applicable in the tourist and recreation sector. The focus of this research was essentially of making an examination of the issues that related to the logistics practices in the Malaysain tourism industry and the performance of these firm s in general. The research tested the viability of a strategy, namely the logistics costs analysis strategy, in terms of its ability to enahnce the logistics practices of these firms for the benefit of the entire industry. This research had produced an efficient output that made it possible for the author to draw conclusions about the logistics efficiency of the firms in the tourism industry in Malaysia and the kinds of strategies that can be adopted to increase the efficiency of the firms logistics operations and that will ultimately contribute to the enhanced and efficient performance within the industry. In the first chapter of this research, the author had laid out a number of elements that served as the foundationà of the entire project and these included discussing the problem statement, the significance of the research as well as an expounding of the research objectives and the research questions. On these basis of these research objectives the researcher then commenced a review of literature in the next chapter of the project, which was the literature review chapter. In this chapter, the views and opinions of a number of academicians and other researchers were discussed and reviewed and there has been many essential findings that were made in terms of the kinds of factors that would impact the logistics performance of firms in the industry and the strategies that could be used to solve these problems. In the next chapter, the research methodology was examined and here, the researcher had made a selection of a number of primary and secondary research tools that were to be used in collecting imformation for the project. In essence, the primary research tools that have been selected here comprised of questionnaires and interviews and the implementation of these research methodologies succeeded in bringing a large amount of information that helped in satisfying the research objectives. The main secondary research tool that was used here was intern et research and the researcher had carried out a great amount of research on various journal article databases in order to collect academic information about the researcher matter. The theoretical framework of the project was also addresed in this chapter. The most important chapter of this research was the chapter relating to analysis of facts and findings and it is in this chapter that the analysis was carried out in order to satisfy the research objectives. It is submitted that the findings and analysis that was made in this chapter paved the way for the satiasfying of the research objectives.à The main findings of the questionnaire analysis are as follows: There was alot of room for improvement within the tourism industry in Malaysia. The logistical practices within the tourism industry is one of the factors that is influencing the level of performance of firms in the industry and hence the overall performance of the industry. The performance of the Malaysian tourism industry is merely average and this raises the implication that there is room for more improvements These wasà more room for improvement in relation to the performance of the Malaysian tourism industry. Logistics practices by firms within the industry are in need of improvement so as to bring about competitiveness. There are serious issues that are being faced by tourist services suppliers in the tourist sectors The infficiencies faced by these firms was to information transmission and the service production process is the service production and information transmission proces. The main logistical issues that are facing their firm at the moment was the lack of proper cost management of logistics practices. The utilization of cost analysis within links in the supply chain would definitely be able to bring strategic benefits in terms of bringing about a strong market position. Their organisation did not use strategies relating to logistics cost analysis Respondents from the firms that did implement the use of this strategy did find that it had a positive impact on the performance and the competitiveness of their firm within the industry The use of information technology will assist in improving logistics practices at the organisation. The iniatives that will help their organisation to operate at maximum efficiency would be to carry out a proper supply chain cost analysis The main findings of the interview analysis are as follows: The peformance of the tourism industry in Malaysia was not on par with the performance of similar industries in other developing countries More had to be done in order to improve the performance of the industry Many firms in the industry that exhibited an inadequency when it comes to implementing efficient logistics management practices. There was a connection between the use of the logistics cost analysis strategies and the efficiency of the firm Firms that did not use cost analysis strategies, tended to experience a number of inefficiencies and the inability to make correct investments on value creating activities and there was no concentration on other unimportant activities instead. Firms that did used cost analysis strategies enabled the firm to have the competence to be aware of the areas that needed investments and the areas that did not require much financial resources to be channelled into. Proper supply chain costs analysis was very essential to the ability of the organisation to perform at optimal pace and efficiency. IT systems at the organisation would definitely enhance the performance in terms of efficiency of logistics costs analysis IT systems would permit for more accurate and comprehensive analysis for costs, and would cause for more precise, accurate and comprehensive decisions about logistics costs. In summary, it can be stated here that there were some esssential findings that had been made from the use of these primaryn research methods and these contributed to the satisfying of the research objectives. Below were the main research objectives that were supposed to be satisfied: Research objective 1: Examining the logistics performance of the tourism industry in Malaysia Research objective 2: Determining if Malaysian firms in the tourism industry is suffering from a deficiency in logistcal performance Research objective 3: Examining the strategies that can be adopted in order for logistics performance to be capable of being enhanced in firms operating within the tourism industry so as to enhance the overall performance of the Malaysian tourism industry. It must be stated here that all of these research objectives have been satisfied and this is not substantiated. With regards to research objective 1, the aim was to examine the logistics performance of the tourism industry in Malaysia. This research objective was satisfied through the use of primary research data and it was found here that the performance of the tourism industry is Malaysia is not optimal and there is room for more improvements in terms of improving the practices of firms withinà the industry, especially logistics practices. The next research objective was to determine if Malaysian firms in the tourism industry is suffering from a deficiency in logistcal performance. This research objective was satisfied through the use of primary research data whereby it was found that there were many firms in the industry that were suffering from deficiencies in logistical performance as the analysis of the data from the questionnaires and interviewx confirms the fact that many firms in the industry had been unable to implement strategies in order to make their firms more competitive and lacks sufficient efficiencies in relation to logistics costs analysis in particular. The final and most essential research objective that was to be satisfied here was to examine the strategies that can be adopted that can enhance logistics performance of firms operating within the tourism industry in order to enhance the overall performance of the Malaysian tourism industry. This research objective had been satisfied through the use of primary and secondary research. In essence, secondary research brought information about the kinds of strategies that could be utilized by these firms to enahnce their operational performance and these strategies were tested on the respondents and it was found that a strategy that was particularly viable was the use of the logistics cost analysis. Through the use of primary research techniques, it was found that this strategy had been implemented with success by some of the firms that were surveyed but this was a minority. However, they recorded significant improvements after having utilized this strategy. It was also agreed by most of the resp ondents that the use of this strategy would be beneficial and would be adopted by their company in order to increase the performance. The role of IT was also discussed briefly here and it was found that the application to IT to the logistics cost analysis strategy would enhance it further and deliver a higher level of performance and benefit for the firm. Hence, it can be stated here that the use of strategies like logistics cost analysis are able to help firms in the tourism industry to enhance their operational performance and to become more competitive through the superior cost analysis calculation, that would then contribute to the increase in performance of all of the Malaysian tourism industry.
Monday, June 1, 2020
Stanfords Boot Camp For Future Leaders
Stanfords Boot Camp For Future Leaders by: Nathan Allen on February 07, 2017 | 0 Comments Comments 1,243 Views February 7, 2017Participants at the first Stanford MBA Future Leaders Program. Courtesy photoFor three days last August, 83 rising juniors from universities across the U.S. got to experience MBA life at the worlds best graduate business school. And for three days this August, another group will get the same opportunity. Established last year, the Stanford MBA Future Leaders Program at Stanford Universitys Graduate School of Business has officially opened the application period for its second rendition of the three-day boot camp. And this year, like last year, the program focuses on giving a diverse set of the nations topà college students a glimpse of what few see ââ¬â the Stanford MBA experience.The achievement gap in this country does not stop at high school or college graduation, says Simone Hill, a Stanford GSB admissions officer and the programs staff directo r. We know that we want to provide these students the opportunity build a competitive application not only for potentially our MBA program, but for any other school or job in the future.Participants in the program spend three days in classes with GSB faculty, living in GSB residential facilities, exploring Stanfords infamous Design School, and touring companies around the Silicon Valley and San Francisco Bay Area ecosystem. According to Hill, the intentà of the program is to get the students ââ¬â who are handpicked from across the nation by GSB admissions staff ââ¬â to see themselves as Stanford MBA students. The next goal, Hill says, is to prepare them for job and MBA application processes.My team and I believe people typically aspire to the things theyve been exposed to, Hill explains. It is very hard for someone to conceptualize becoming an investment banker or a computer scientist or archeologist if they have absolutely no idea what that is. Or if theyve never met anyo ne in those fields, then its hard to visualize what the path towards accomplishing those goals looks like.A PIPELINE TO INCREASING DIVERSITY IN GRADUATE BUSINESS EDUCATIONAccording to a robustà report released last year, little has been done to close the educational achievement gap between black and white students since the 1960s. The 50-year follow-up on the 1965 Coleman Report, which first highlighted achievement gaps based on 12th-grade math and reading test scores of black and white students, was authored byà Eric Hanushek, a senior fellow at the Hoover Institution at Stanford University and research associate at the National Bureau of Economic Research. After nearly a half century of supposed progress in race relations within the United States, the modest improvements in achievement gaps since 1965 can only be called a national embarrassment, Hanushek scathingly wrote in the report. Indeed, the report shows that outside of the South, little progress has been made in closing the gap in standardized test scores between black and white students. (The report does not look at Hispanic students or other populations.)On the other hand, a Pew Research report in 2016 revealed an 8% increase from 1993 to 2014 in blacks aged 18 to 24 enrolled in college. However, despite a 33% enrollment rate in 2014 compared to 25% in 1993, the number has actually trended down since peaking in 2009 at around 39%. Moreover, Latinos have surpassed blacks with a college enrollment rate of 35% ââ¬â which still trailsà Asians (64%) and whites (42%). More troublingly, in 2014, only 22% of blacks aged 25 to 29 possessed a bachelors degree. Despite a decade-long uptick in college enrollment, the completion rate in 2014 remained substantially lower than that of Asians (63%) and whites (41%).A 2014 report looking specifically at black and Latino Ph.D. students and post-docs showed a 44% seven-year completion rate among those populations. So while more minority students are graduati ng from college and enrolling in graduate schools, their completion rate is still significantly lower than their white counterparts. And while the students selected for last years Future Leaders program have certainly already achieved much regardless of race or socioeconomic background, many elite MBA programs have traditionally been dominated by white males. Whats more, Hill says, without mentors or role models in positions or programs where students of color want to aspire, it puts them at a disadvantage.Supplying role models and a support system is one of the main goals of the Future Leaders program, Hill says.à The opportunity Stanford has given them to see themselves worthy enough to dream that big and think that big is incredible, sheà says, noting that theà selection process goes beyond diversity of race and socioeconomic backgrounds and into diversity of thought and experiences.Its something I dont take for granted, Hill continues. And something I know they dont, eithe r.ONE PARTICIPANTS REMARKABLE JOURNEY TO COLLEGE AND THE FUTURE LEADERS PROGRAMOne of those students is Cesar Segura Gonzalez. Born and raised in the Mexican state of Jalisco, Gonzalezs family moved to the Dallas area when he was 10. Even though he attended public schools in Farmers Ranch, a suburb northwest of Dallas, Gonzalez did not fully learn English until he was 15. No one in his family had ever been to college, and when Gonzalez began applying to colleges, it looked unlikely he would make it, either. In fact, he was outright rejected from his top choice, the nearby University of Texas at Dallas. Despite his parents pleading with him to enroll in a lesser school where he might stand a better chance of beingà accepted, Gonzalez went down to the UT-Dallas undergraduate admissions office to plead his case. It worked. Heà was accepted provisionally and eventually earned a full scholarship from the Hispanic Scholarship Fund.On the whole,à Latinos have made massive strides in seeking higher education in recent years. According to the 2016à Pew study, Latino high school dropout rates fellà a remarkable 20 percentage points from 2000 to 2012, to 12% from 32%. Cause for celebration? Not quite: The 12% rate still is substantially higher than that of blacks (7%), whites (5%), and Asians (1%). Latinos also still lag in actually earning a college degree. In 2014, just 15% of Latinos aged 25 to 29 had obtained a four-year bachelors degree ââ¬â significantly trailing Asians (63%), whites (41%), and blacks (22%). One reason could be that some 48% of Latinos entering post-secondary education go into two-year programs. That rate is higher than blacks (36%), Asians (32%), and whites (30%).When Gonzalez was accepted into UT-Dallas, he used the admissions snafu as motivation to perform and thrive.I used that obstacle for my advantage, the accounting and finance major says. Since I started school here, I always knew I had to put in a little bit more effort that others. And now, just in life in general, I always try to put in a little more effort than others.Gonzalez first heard about Stanfords Future Leaders Program through the Hispanic Scholarship Fund and was encouraged by a mentor at UT-Dallas to apply. He still remembers the tears ofà joy he cried the day he was accepted to the program. The trip was Gonzalezs first to California, and it has propelled him to start thinking and looking at graduate school, he says.à Even though it was just three days, we learned a lot about ourselves and the school, Gonzalez says. Page 1 of 212à »
Subscribe to:
Posts (Atom)